This policy explains how Appliance Repair Murrieta (“we”, “us”) collects, uses, shares, and protects personal information when you visit appliancerepairmurrieta.net, call or text us, or request a booking. It applies to our appliance repair services in Murrieta, French Valley, Winchester, CA and surrounding areas we serve.
Information we collect
Information you give us. When you call, text, or use the booking form on our contact page, we collect the details you provide: your name, phone number, email address, ZIP code, service address, the appliance type and brand, a description of the problem, and your preferred appointment window.
Information collected automatically. Like most websites, our hosting provider records standard server logs when pages are requested, such as IP address, browser type, device type, the pages visited, and the date and time of the visit. These logs are used to keep the website running and secure.
Information from service visits. When we repair an appliance, we record the details needed to complete the job and stand behind it: appliance model and serial numbers, parts installed, work performed, and payment and invoice records.
Cookies and tracking
This website does not use advertising cookies, analytics cookies, or third-party tracking tools. If we add analytics or similar tools in future, we will update this policy before they are used.
How we use your information
We use personal information to respond to enquiries, schedule and confirm appointments, diagnose and repair appliances, order parts, issue quotes and invoices, honour warranty claims, provide documentation for insurance, health department, or warranty purposes when you ask for it, keep business and tax records, and keep our website secure.
How we share information
We do not sell your personal information, and we do not share it for cross-context behavioral advertising. We share information only as needed to run our business:
- Service providers that host our website and receive booking requests submitted through our contact form on our behalf. They may use the information only to provide those services to us.
- Parts distributors and manufacturers when ordering parts or making warranty claims, limited to the appliance and job details they need.
- Payment processors when you pay by card or ACH transfer.
- Legal and safety reasons, when required by law or to protect our rights, our customers, or the public.
How long we keep information
We keep personal information for as long as we need it for the purposes above, including to honour repair warranties and to meet tax, accounting, and legal record-keeping requirements. Booking requests that do not lead to a service visit are deleted when they are no longer needed. Server logs are kept for a limited period by our hosting provider.
How we protect information
We use reasonable administrative and technical safeguards to protect personal information, and booking requests are sent over encrypted connections. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Your California privacy rights
If you are a California resident, you may have the right to:
- know what personal information we collect, use, and disclose about you;
- request a copy of your personal information;
- request that we correct inaccurate personal information;
- request that we delete your personal information, subject to legal exceptions (for example, records we must keep for warranty or tax purposes);
- opt out of the sale or sharing of personal information (we do not sell or share it);
- not be discriminated against for exercising these rights.
To make a request, call or text (951) 592-3670. We will verify your identity before acting on a request and respond within the time required by law. You may also use an authorized agent to make a request on your behalf.
Children’s privacy
Our website and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us personal information, contact us and we will delete it.
Links to other websites
Our website links to other sites, such as OpenStreetMap for map credits. We are not responsible for the privacy practices of other websites.
Changes to this policy
We may update this policy from time to time. The date at the top of this page shows when it last changed.
Contact us
Questions about this policy or your personal information: call or text (951) 592-3670. You can also reach us through our contact page.